What Can Go Wrong Doesn’t Always Go Wrong

Blog post1 min readUpdated Feb 23, 2025View source ↗

The journey back from the HelpDocs retreat in Panama was always going to be long. In fact, despite being around 4 hours shorter, it felt infinitely longer than the outgoing journey—a result of general end-of-trip fatigue and a lackluster customer experience that felt like pulling teeth.. Our trip was.

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